About This Job
About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Key Duties and Responsibilities:
1. Activities
Handle client enquiries professionally and in a timely manner, escalating complex issues to senior team members as needed.
Log and document client enquiries and the resolutions provided, developing documentation skills through practice and feedback.
Support project plans set by senior team members, communicating progress and flagging any deviations promptly.
Assist with testing products and confirming client system needs are met, under guidance.
Assist in liaising with third parties on Business Intelligence dashboard rollouts and upgrades, with support from senior colleagues.
Contribute to documenting Dealer Spectrum's processes clearly, with review and feedback from the team.
2. Relationships
Report to the Director, Dealer Spectrum, with day-to-day guidance from a senior team member.
Build positive working relationships with the Dealer Spectrum team.
Develop professional relationships with Dealer Spectrum clients, working toward outcomes that meet both parties' expectations.
Build relationships with internal and external Auto-IT stakeholders as opportunities arise.
3. Other Duties and Activities
Adhere to all of Auto-IT's policies and procedures.
Provide timely reporting as required, with guidance during the first months in the role.
Undertake other duties as required, within the graduate's developing skills and abilities.
Maintain a polite, sympathetic and professional attitude with internal and external customers, whether in person, by phone or via electronic communication.
4.Support Provided:
A structured onboarding program covering Dealer Spectrum systems, tools and client processes.
An assigned mentor/buddy from the senior BI/Dealer Spectrum team for day-to-day guidance.
Regular check-ins and feedback during the first 6 months, with a formal review at the end of the probation period.
KPIs: To be defined as part of a graduate development plan. Initial KPIs (first ~6 months) are weighted towards onboarding completion, shadowing and skills development; standard Dealer Spectrum KPIs apply progressively from around month 6 as autonomy builds.
5.Technical Competencies:
Strong SQL knowledge with Joins, CTE’s, Subqueries, Aggregations, Window Functions, Data Extraction, Data Transformation with willingness to build proficiency on the job.
Advanced Excel skills.
Strong numeracy skills.
6. Behavioral Competencies:
Good written and verbal communication skills.
Developing organizational, documentation and time-management skills.
Strong problem-solving curiosity and attention to detail.
A collaborative, team-oriented approach.
Career-focused, with clear ambition to grow into more senior responsibilities over time.
Strong relationship-building and interpersonal skills, with the confidence to interact with people at all levels.
Openness to learning, feedback and following defined processes.
Willingness to take ownership of problems and see them through to completion, with support available when needed.
Ability to manage competing priorities, with guidance from the team while building experience.
Ability to work effectively as part of a team, and increasingly independently as skills and confidence develop.
Self-motivated, enthusiastic and a fast learner.
Be flexible and have a willingness to travel.
Qualifications/Education:
Tertiary qualification (recently completed) in Information Technology or a related field — e.g. bachelor's degree in software engineering, Computer Science, Information Systems or Data Analytics.
Knowledge & Experience:
Experience in BI, Data or SQL study, internships, personal projects or coursework is essential. Full training and structured onboarding will be provided.
Fresh Graduate to Maximum 1 year of Experience